The tour guide involved in forcing tourists to spend 20,000 yuan an hour was revoked.
On June 2, Ms. Zhong, a tourist from Ganzhou, Jiangxi Province, was forced to shop by the tour guide while traveling with a group in Guilin, and was asked to spend 20,000 yuan an hour. Yesterday, Guilin Municipal Bureau of Culture, Radio, Film and Tourism informed the handling opinions of the tour guide, and imposed an administrative penalty on Zhao Moumou, the tour guide involved, and included the bad information of tourism management services.
Tourists are forced to spend by tour guides.
This video taken by tourists’ mobile phones shows that a female tour guide asks passengers, "Am I not good enough for you? Since we have arrived in Guilin, now we get off the bus and go inside for an hour, 20 thousand yuan. "
Ms. Zhong is a tourist involved in the tour group. She told the reporter that the company organized a trip from Ganzhou, Jiangxi Province to Guilin for 5 days and 4 nights, with a tour fee of 598 yuan. The online video took place on the penultimate day of the trip, that is, on the morning of June 2. On the same day, they just came out of a jade shop. The tour guide surnamed Zhao thought that tourists spent too little, and they lost their temper after getting on the bus, so they had a scene in the video.
Ms. Zhong introduced that in the car, the tour guide Zhao had been reprimanding the tourists and said that "coming out to play is consumption, and only when you have money can you be happy". She thought that the tour guide had a bad attitude, and Ms. Zhong took a video. In the video shot by Ms. Zhong, Zhao also said to the tourists, "It turns out that the group shopping I brought is not less than 50,000. What about you? Do you think I am easy to bully? I have done all the services I should do. Have you done it? "
The number of shopping stores has changed from three to five.
Travel itinerary, which Ms. Zhong showed to reporters, showed that this trip included three shopping shops, namely latex, silk and jewelry. However, during the actual visit, there were five shopping shops, among which there were countless small shopping shops. "In the five-day and four-night trip, the actual travel time is only over one day, and the rest of the time is in various shopping stores." Ms. Zhong said.
Ms. Zhong believes that it is understandable to arrange a shopping store before departure. In the video, the tour guide surnamed Zhao repeatedly blames tourists for not shopping, but Ms. Zhong believes that tourists have bought a lot of things. Another group member’s consumption receipts show that he bought rings, bracelets, cups and other products in a silverware store and spent thousands of dollars.
The "next shop, 20,000 yuan" in the tour guide’s mouth is a silk shop. Ms. Zhong introduced that there are more than 2,000 yuan and 4,000 yuan sets of silk quilts sold in this shop, and the group members bought more than 10 sets. After that, the attitude of the tour guide surnamed Zhao changed.
The tour guide involved was revoked.
On the 12th, Guilin Municipal Bureau of Culture, Radio, Film and Tourism informed about the handling opinions of the tour guides involved, instructed Zhao Moumou, the tour guide involved, to apologize to the tourists, and imposed an administrative penalty on Zhao Moumou, the tour guide involved, to revoke the tour guide card, and included it in the bad information of tourism management services.
In addition, the reporter of Beiqing Daily learned that Guilin Municipal Bureau of Culture, Radio, Film and Tourism will further investigate and deal with the relevant operators involved.
Regarding the compulsory consumption of tourists, Guilin Municipal Bureau of Culture, Radio, Film and Tourism reminds tourists to choose a legitimate and honest travel agency and sign a contract, in which shopping and self-funded projects are clearly stipulated.
Guilin Municipal Bureau of Culture, Radio, Film and Tourism also said that tourists should not choose items that are significantly lower than the tour price. Any "unreasonable low-cost tour" will add additional self-funded and shopping items in the itinerary, and even force consumption, so don’t be deceived.
Text/reporter Li Tao Zhang Yue Meng