[Learn, Understand, and Practice] A series of investigations on the spirit of the 19th National Congress (③)
Enlightenment from the reform of "running at most once"
— — Investigation on thoroughly implementing Socialism with Chinese characteristics Thought of the Supreme Leader in the New Era in Zhejiang.
Head of research group of Guangming Daily: Zhang Zheng, editor-in-chief of Guangming Daily; Members: Yan Hongfeng, Shen Yaofeng, Wang Dan, Villi and Lu Jian.
editorial comment/note
"Running at most once" is a vivid practice for Zhejiang Province to thoroughly implement the people-centered development thought of General Secretary of the Supreme Leader, a major innovation to unswervingly implement the "Eighth Five-Year Plan" and create the advantages of Zhejiang’s system and mechanism, and a powerful measure to deepen and promote Zhejiang’s reform and development.
The reform of "running at most once" adheres to the concept and goal of "the masses and enterprises run to the government for work at most once", starting from the fields and matters that are most closely related to the production and life of the masses, forcing all levels and departments to reduce power, delegate power and govern power, exploring the formation of a "one-time settlement" mechanism covering administrative licensing, administrative punishment, administrative collection, administrative adjudication, administrative services and other fields, and forming "joint departments, random checks, and so on"
In the administrative service center of Fenghua District, Ningbo, Zhejiang Province, a company goes through the registration formalities at the commercial registration window. Since the beginning of this year, Fenghua District has actively promoted the reform of "running at most once", accelerated the integration of examination and approval information network, made efforts to make data run more and people run less errands, and made every effort to build an "administrative service center at the fingertips". Xinhua news agency
Cangnan County, Zhejiang Province further promoted the reform of "running at most once" and opened up the "last mile" of administrative examination and approval services. The picture shows the staff of the service center helping the masses to submit information. Photo by Yu Genling/Bright Picture
The police in the entry-exit hall of Keqiao District Public Security Bureau in Shaoxing, Zhejiang Province show the real-time "video hall" of mobile phone WeChat, which can check the flow of people in the registration hall in real time, and people can reasonably arrange the time to go to the hall for business through this function. Xinhua news agency
In Jinhua City, Zhejiang Province, residents handle the business of "running at most once" at the real estate registration window. Photo by Gong Xianming/Bright Picture
Since the beginning of 2017, all localities and departments in Zhejiang Province have taken "running at most once" as a breakthrough, focused on reform objectives, strengthened reform coordination, courageously acted and took the initiative, planned and implemented a number of major reform measures that the masses are most looking forward to and most in need of development, and solidly promoted various reform items, effectively improving administrative efficiency, optimizing service quality, and greatly enhancing the sense of acquisition and happiness of the masses and enterprises. At present, the reform of "running at most once" is still deepening and expanding, and the exploration, practice and experience of Zhejiang are worth learning and learning from.
A special thank-you letter
"I hope that through the China Federation of Returned Overseas Chinese, I can express my gratitude to the Zhejiang Provincial Party Committee and the provincial government for the convenience measures … …” In September this year, the Chairman of the China Federation of Returned Overseas Chinese received a special thank-you letter.
This thank-you letter was sent from Qingtian, Zhejiang — — China’s famous hometown of overseas Chinese was written by Yang Surong, the secretary-general of the Qingtian Association.
In June, Yang Su Rong returned to China to visit relatives with her newborn daughter. Because my daughter returns to China with a travel permit issued by a foreign embassy, she needs to apply for a new passport. However, how to deal with it, people around you hold their own words, which makes Yang Surong feel at a loss.
However, after he joined the "Qingtian Public Security Entry and Exit Red Ribbon Guidance Group" WeChat group, his fear of difficulties and loss were swept away. Once the help information was "thrown", Yang Surong received a detailed and complete "Raiders" for taking photos. What surprised him even more was that when he went to the county entry-exit reception hall for on-the-spot handling, not only the staff smiled and guided, but also the self-service was complete and the window processing efficiency was high. In less than 10 minutes, the "difficult thing" in Yang Surong’s mind was solved.
"This is my first time to enjoy ‘ Run at most once ’ The convenience brought by the reform. " Yang Su Rong’s emotion in the circle of friends attracted hundreds of praises. After that, there was the letter received by the Chairman of the China Federation of Returned Overseas Chinese at the beginning.
With the spread of the internet, this thank-you note and "run at most once" are on fire!
A solemn promise of hit the floor.
In 2016, Che Jun, then deputy secretary of the Zhejiang Provincial Party Committee and acting governor, talked about the efficiency and service quality of government departments when he visited the grassroots. The "complaints" of individual people and enterprises inadvertently made him fall into deep thought.
The people-centered development thought is an important content of the new concept, new idea and new strategy of the Party Central Committee governing the country with the Supreme Leader as the core. As the starting point of China’s revolutionary red boat and the forerunner of China’s reform and opening-up, Zhejiang must "be practical, be in the forefront, and bravely stand on the forefront", and must implement the people-centered development thought of the Supreme Leader General Secretary in all aspects of economic and social development, so as to make sure that what the people care about and expect, what the reform should grasp and promote, and bring more sense of gain to the people through reform.
In December 2016, "running at most once" was formally put forward at the Economic Work Conference of Zhejiang Provincial Committee, clearly requiring the masses and enterprises to run to the government at most once.
In 2017, "running at most once" became a "high-frequency word" in Zhejiang reform. Behind the solemn commitment is the intensive deployment of drums and the compact pace of action. The spirit of Zhejiang, which is based on innovation and hard work, is once again manifested in the reform of "running at most once".
In February, Che Jun hosted a special meeting to promote the reform of "running at most once" and made comprehensive arrangements for the reform of "running at most once". At the same time, the province completed the sorting and publication of "running at most once" in two batches, with 59 provincial units sorting out 958 items, 1002 items at the level of districts and cities, and 862 items at the county (city, district) level. Subsequently, the provincial government issued the "Implementation Plan for Accelerating the Reform of" Running at Most Once ",which clarified the reform ideas and determined the timetable, road map and task book.
Then, the provincial government held a plenary session to further deploy and accelerate the work related to the reform of "running at most once".
"Running at most once" is a people-centered reform, an all-round and deep-seated change from concept, system to style, which embodies the fundamental purpose of our party to serve the people wholeheartedly and highlights the fundamental value orientation of comprehensively deepening reform. "Zhejiang has the conditions and the ability to achieve it, and it must be achieved!" During the National People’s Congress this year, in the face of media reporters’ questions, Che Jun answered hit the floor.
Taking "convenience for the masses" as the starting point and end result of reform
Zhejiang’s "run once at most" reform insists on empathy, thinks about government reform from the perspective of the masses, sets reform goals in the language of the masses, establishes reform standards with the feelings of the masses, and strives to build a province with the least examination and approval items, the highest efficiency, the best government environment and the strongest sense of gain for the masses and enterprises. "First of all, we must start from what the masses are most eager to solve and the most difficult thing to do. If something is difficult, we will do something." The blocking points and pain points of the masses and enterprises are the starting point and starting point of reform.
“‘ Run at most once ’ That is ‘ One-window acceptance and integrated service ’ 。” Ju Jianlin, director of the editorial office of Zhejiang Province, told reporters, "Specifically, it is the masses who do things, just submit the materials to the comprehensive window, and the administrative service center will coordinate the whole process and transfer them according to their responsibilities." The reporter learned that this is also an effective way to achieve "running at most once".
Meeting the needs of the masses is the initial intention of deepening reform, and the masses are naturally the judges of the reform effect. This point has become a broad consensus in Zhejiang.
According to the previous procedures for handling the permit, the applicant has to go back and forth at least twice and wait for 7 to 10 days from preparing the materials to applying to the police station and finally collecting them. However, recently, Mr. Wu, a citizen of Quzhou, only made a trip, and it took him 10 minutes to get the permit.
Because of his busy work, Mr. Wu forgot about his children’s enrollment in primary school this year. Seeing that the enrollment date will be closed in two days, his household registration is still in his hometown in Guangdong and he has not moved here. Anxious, he ran to the Chengnan Police Station of Keshan Branch of Quzhou Public Security Bureau for help. After learning about Mr. Wu’s situation, Jong Li, a registered policeman, carefully examined the materials brought by Mr. Wu, and took out his mobile phone to take photos and upload relevant information … … Ten minutes later, the permit was handed over to Mr. Wu.
Xu Wenguang, deputy secretary of Quzhou Municipal Committee and mayor, told reporters that Quzhou closely followed the top-level design in the province, and with a strong sense of responsibility and opportunity, innovatively launched the "run at most once" reform pilot with "one window acceptance and integrated service" as the main content. By the end of September, 716 items of examination and approval in 38 departments had been screened, including 666 items of "running at most once" (including 75 items of public service), accounting for 93%, and the satisfaction rate of the masses reached 99.4%.
The reporter also learned that since the beginning of this year, Yinzhou District of Ningbo City has taken the lead in piloting the multi-card "micro-joint office" in Zhejiang, relaying the "blocking point" of data sharing, adopting the way of social media software and government network interoperability, and using the existing mobile phone camera function to replace scanned documents, taking advantage of WeChat interactive exchange and audit, realizing data interconnection and multi-card "micro-joint office" for 25 administrative examination and approval items. Qiu Aimin, director of the editorial office of Yinzhou District, told reporters: "The approval time for government investment projects has been shortened from 260 days to 100 days, and the approval time for enterprise investment projects has been shortened from 130 days to 50 days, with an average speed increase of 60%. From January to October, the project approval agency center handled a total of 336 projects, involving an investment of 83 billion yuan and 263 projects. "
Xu Guoping, deputy secretary and deputy director of the Party Committee of Yinzhou District Public Security Bureau, told the reporter: "The bureau has delegated 86 matters to the windows of 24 police stations in the whole district, and the proportion of matters accepted by police stations has increased from 36.8% to 90.5%. The masses can handle most of the matters at their doorsteps, especially the household registration and residence permit with the highest frequency and the widest involvement of the masses."
At the recent press conference of "Run once at most", leaders of relevant departments in Zhejiang Province introduced that at present, 76 municipal systems and 27 county-level systems have been opened in the docking of local systems and the "one-window acceptance" platform. The opening rates of online applications in provinces, cities and counties reached 79.9%, 61.5% and 55.9% respectively; The unified public payment platform has accumulated 30.9 million payment services and 10.81 million express delivery of licenses.
"Satisfaction of the masses" is an important criterion to measure the effect of reform.
"Run at most once" focuses on giving full play to the role of the government, and is committed to managing the affairs of the management, opening up the right to release, and making the market play a decisive role in resource allocation. Che Jun, secretary of Zhejiang Provincial Party Committee, said: "Reform makes ‘ Tangible hand ’ And ‘ Invisible hand ’ Together, it reduces the burden of various market players, especially institutional transaction costs, stimulates the entrepreneurial innovation vitality of the whole society, enhances the adaptability and flexibility of the supply structure to changes in demand, and opens the way for improving the quality and efficiency of the supply system. "
In the first half of this year, Zhejiang’s GDP increased by 8%, and the total fiscal revenue increased by 14.7% from January to August. The real economy was fully revitalized, and the entrepreneurial confidence index rose for four consecutive quarters. The proportion of private investment in the total investment reached 57.9%.
"Run at most once" has also changed the new height of modern government governance. As an "upgraded version" of Zhejiang’s "four clearing and one network" reform, "running at most once" makes it possible to reduce the authority and optimize the service.
Lan Jianping, president of Zhejiang Institute of Industry and Information Technology, believes that the reform of "running at most once" proposed by Zhejiang is an active exploration to improve the government’s governance ability and level under the background that China’s economic and social development has entered a new stage, and it is also a new practice for local governments to seek "good governance".
"Run at most once" was born in response to the needs of the masses and changed to solve problems. The right to judge the reform was also handed over to the masses. "Let practice test, let the grassroots judge and let the masses score", change self-evaluation into mass evaluation, change the masses to wait and see, and let the masses become supervisors, judges and promoters of reform.
The change from "running many times" to "running once at most" is not a simple quantitative change. It brings about a profound change in government functions, a profound change in the operation mode of power and the deepening application of "Internet+government services", which greatly enhances the people’s sense of gain and happiness.
At garden village Convenience Service Center in Nanma Town, Dongyang, villagers Jin Weixing and Ma Guixian are applying for household registration and updating their identity cards. They happily told reporters: "From taking photos to filling in the form, the new card was completed in less than two minutes. What I used to do in towns and counties can now be handled in the village, which is really much more convenient. "
"We just need to work with peace of mind now, and others can wait for the phone." Liu Jilian, general manager of Lishui qingyuan county Hongxu Bamboo and Wood Co., Ltd. said, "I didn’t expect it." "The newly invested project of the company needs to be signed for fire protection record, and I went to the county administrative examination and approval center once, and then I don’t have to run around to go through the formalities. If you want to consult something, just go to Zhejiang government service online and check it. There is a one-time notice on it, which can be seen at a glance, and you can also provide on-site service and appointment processing. "
The reform of "running at most once" is not only a system reform, but also a process of spiritual baptism and style tempering in close contact with the masses. This reform has changed "mass running" into "cadre running", leaving troubles to cadres and convenience to the masses, and exchanging the "hard index" of cadres for the "satisfaction index" of the masses.
For "running at most once", the people have played a "high score" without stint. According to the latest survey data of the polling center of the Provincial Bureau of Statistics, the proportion of satisfactory and relatively satisfactory evaluations reached 86.9% and 90.6%, and the respondents generally believed that "it is more convenient to go to the government to do things than before".
The reporter learned that more than 80% of the events in Zhejiang have achieved "running at most once" and achieved the annual goal ahead of schedule.
Song Shiming, director of the Public Administration Teaching and Research Section of the National School of Administration, said: "The people are the main force and the judges of the reform. ‘ Satisfaction index ’ The promotion of ‘ fully embodies the masses’ commitment to reform; Confidence index ’ It will certainly generate an inexhaustible motive force for continuously promoting reform. "
The exploration of "running at most once" reform triggered "multiplier effect"
One son falls, full of vitality. "Running at most once" has instigated reforms in all aspects and fields in Zhejiang, made major substantive breakthroughs in many aspects, showed a huge demonstration-driven effect, and led to the formation of new advantages in Zhejiang’s reform and development.
At the same time, after nearly a year, "running at most once" entered the "hard ice area" and "deep water area", facing more difficult "hard bones" and rising expectations of the masses.
How to continue to deepen the "Internet+government service" around the key and difficult issues such as the integration and optimization of business flow and information flow, information island and project investment? How to integrate and optimize the approval process of enterprise investment projects? How to deepen and improve the "one-window acceptance and integrated service" system? How to promote the examination and approval of investment projects with the highest difficulty coefficient of reform? How to solve the problems of inadequate post-event supervision and law enforcement disturbing the people?
Zhejiang’s "running at most once" has quietly entered a new stage of concentrating efforts and tackling difficulties.
"Standing at a new historical starting point, there must be new breakthroughs in reform." How to deepen the reform of "running at most once" in the future, Jin Xuejun, Executive Dean of institute for public policy, Zhejiang University, believes that it is necessary to promote the reform of supporting systems, sort out and adjust the "four lists" of the government, realize the seamless connection between "the last level of government" and "running at most once", "establish an effective reform feedback path between grassroots governments and decision-making departments, and establish and improve the grassroots information feedback mechanism."
The reporter learned that Zhejiang Province has basically completed data collection in database construction. In terms of data sharing, 3600 data sharing rights of 57 provincial units have been opened. In addition, more than 1,300 township streets and more than 140 functional areas in the province have built township (street) stations of Zhejiang government service network. In terms of public payment, the cumulative payment business of unified public payment platform reached 30.9 million in September alone.
Reform is from "point" to "face", and experience is from "case" to "standard" … … The reform of "running at most once" in Zhejiang Province is changing from breaking the subject to depth, from forced to active, from quantitative change to qualitative change. At present, the province has sorted out and announced three batches of "running at most once" items, basically achieving the annual reform goal of covering about 80% of the work items. Among them, there are 889 items at the provincial level (including 285 institutions directly under the central government in Zhejiang), 845 items at the level of districts and cities, and 732 items at the county (city, district), accounting for 93.28%, 81.17% and 90.26% of the total items at the same level respectively.
"Where the Tao lies, although thousands of people have gone." The reform of "running at most once" in Zhejiang is in a new stage. Che Jun said: "We will plan and promote reform from a higher starting point and resolutely promote ‘ Run at most once ’ From commitment to reality, from concept to system. Taking this as a traction, we will do our best to ensure that the national major reform pilots are effective, plan and implement a number of major reform measures that the masses are most looking forward to and most in need of development, and strive to promote the optimal system supply, create the best business environment, and release the biggest reform dividend, with ‘ Carry out the reform to the end ’ The determination and boldness of vision have created a new situation in comprehensively deepening reforms in Zhejiang. "
