Chengdu Second Ring Road clearly does not charge. Why does Guanghan North Toll Station prompt to accept 34 yuan？

　　This time may be the most unpleasant New Year’s Eve for Mr. and Mrs. Zhu. On the afternoon of December 31st, last year, he went from Qingbaijiang to Chengdu Second Ring Expressway and got off at Guanghan North Toll Station of Chengmian Expressway. What puzzled him was that the toll was actually 37 yuan. "Second round is not free? How is the toll booth collecting my money? "

　　After discovering that there was a problem, Mr. Zhu refused to pay the toll. The couple stayed at Guanghan North Station for more than an hour, put the car at the toll booth and took a taxi to leave, only to pick up the car one day later. Mr. Zhu therefore asked the toll booth to apologize and compensate for the losses.

　　In this regard, the staff of Sichuan Chengmian Expressway Company said that the system problem led to overcharge, not that the toll station wanted to deliberately overcharge.

　　Second, I ran around for 14 kilometers to collect 34 yuan?

　　On the same day, after seeing "37 yuan" on the pricing display screen of Guanghan North Toll Station, Mr. Zhu couldn’t believe it: "A lot? That’s right. We didn’t collect any money when we came here by Jianyang (Second Ring Road) in the morning. We came here from the second ring road on Jintang Station in Qingbaijiang Chengxiang, and it’s impossible. " Mr. Zhu couldn’t help protesting.

　　In the video of driving recorder provided by Mr. Zhu to reporters afterwards, a woman who talked with Mr. Zhu responded: "Erhuan is now collecting money."

　　37 yuan’s toll, Mr. Zhu’s calculation is not correct: "Take the second round on the Qingbaijiang Castle, run to Chengdu-Mianyang Expressway, up to 14 kilometers, and Chengdu-Mianyang is 10 kilometers north of Guanghan. Then the 10 kilometers will be charged to 3 yuan, and the 14 kilometers around the second round will be as high as 34 yuan?"

　　Mr. Zhu called the complaint telephone number of Guanghan North Toll Station of Chengdu-Mianyang Expressway and the high-speed traffic police alarm telephone number 12122. "The former told me that there would be expenses for the second round. However, the staff of 12122 told us that there is no charge for the second round (currently), and we only need to pay the cost of the cotton section. " Mr. Zhu recalled. Chengdu Business Daily reporter inquired that according to relevant policies, the entire second ring road is temporarily free of charge.

　　Toll station call: System problems should only be given to 3 yuan.

　　"At that time, the toll booth staff at that place couldn’t solve it and refused to provide the leadership phone." Mr. Zhu called Sichuan Chengmian Expressway Company. "The company said they didn’t know, and told me to leave my phone number and wait for a reply. I waited for an hour and didn’t reply." During this period, Mr. Zhu said that he had asked the toll collectors if there was a similar situation before. "The staff told us that we had collected so many cars, so you had questions, and everything else was collected and left." Mr. Zhu said.

　　"After 7 o’clock, we didn’t get any reply, and no one told us to park next to it for processing. The family urged to go home for dinner, and the 110 alarm could not be handled. The police said that they couldn’t wait to lock the car and leave, so we parked the car at the toll gate and took a taxi home. " Ms. Peng recalled.

　　Mr. and Mrs. Zhu finally put the car at the toll booth and took 150 yuan to take a taxi home. Ms. Peng said that after returning home, at about 8 pm, the toll booth called and said that there was something wrong with their system. "It should only be given to 3 yuan. Let’s go and pay the toll and move the car." My home is about 40 kilometers away from the toll booth. "There were no cars that night, and they were asked to drive to pick us up, but they refused."

　　On the afternoon of January 1st, Mr. Zhu and his wife went to Guanghan North Toll Station again. "A staff member at the toll booth verbally apologized and asked me to pay the toll before leaving. I asked them to provide two free documents, and they were vague. "

　　On the same day, after paying 3 yuan the toll, Mr. Zhu and his wife drove home. "We are individuals, and we can’t afford this lost time, so we have to drive back reluctantly." Two trips back and forth, two days’ delay, the taxi fare alone cost 270 yuan, not counting the lost time. Mr. and Mrs. Zhu believe that the toll station should publicly apologize and compensate. (Reporter Yan Xue)

　　Chengmian Expressway: No similar situation has occurred before.

　　Yesterday afternoon, the Chengdu Business Daily reporter contacted Sichuan Chengmian Expressway Company. A staff member told the reporter that he did receive Mr. Zhu’s report about 37 yuan’s toll. "Because the Second Ring Road was just opened, it was indeed because the toll collection system was not updated before. So this happened. It was a system problem rather than a toll station deliberately wanting to collect more money." The staff also said that things have basically been solved, and she stressed: "This has definitely not happened before Mr. Zhu."

　　Yesterday, the reporter tried to contact the relevant person in charge of the company, but as of press time, he did not get a reply.